Important Notice: These terms and conditions ("Terms") form a legal agreement between the zbaas platform and its users. By continuing to use the platform, you are considered to have agreed to these Terms. If you do not accept these Terms, please refrain from using this site.
Definitions and Preliminary Information
The following words and terms used in these terms and conditions carry the meanings stated below:
- "Platform" or "Site" refers to the zbaas website and all its services.
- "User" or "Player" refers to any person who holds a registered and active account on zbaas.
- "We", "Our" or "zbaas" refers to the operating authority of this platform.
- "Services" refers to online entertainment, gaming, sports betting and all related activities provided by zbaas.
- "Bonus" refers to any welcome bonus, cashback, free spins or other incentive offer provided by zbaas.
- "Wagering Requirement" refers to the specific amount that must be wagered before any withdrawal can be made from a bonus.
- "KYC" refers to the identity verification process (Know Your Customer).
zbaas is an online entertainment platform operated for players in Bangladesh. The platform is committed to ensuring a safe, fair and responsible gaming environment.
Account Registration
2.1 Registration Process
To open an account on zbaas, the user must provide accurate and complete information. The information provided at the time of registration must be genuine and verifiable.
- Each individual may open only one account.
- If a single person is found to hold multiple accounts, zbaas reserves the right to cancel all such accounts and withhold any deposited funds.
- If any information provided at the time of registration changes, the user must notify us immediately.
- The user is solely responsible for keeping their account password confidential.
2.2 Identity Verification (KYC)
zbaas reserves the right to verify a user's identity at any time. Identity verification may be mandatory before a withdrawal is processed. Required documents may include:
- A copy of the National ID Card (NID) or passport
- Proof of current address (utility bill or bank statement)
- Proof of ownership of the payment method
If verification documents are not provided within the specified time, the account may be temporarily suspended.
Age and Eligibility
zbaas services are available only to individuals aged 21 years or older. Registration and use of the platform is permitted only for those aged 21 and above.
21+ Age Restriction: If any minor opens an account using false information, that account will be cancelled and all deposited funds will not be refunded.
A person may not open an account on zbaas in the following circumstances:
- If they are under 21 years of age.
- If any applicable law or regulation prohibits them from accessing such services.
- If they have already applied for voluntary self-exclusion from zbaas.
- If their previous account was cancelled due to fraud or violation of the rules.
Deposits and Withdrawals
4.1 Deposits
The following payment methods can be used to deposit funds on zbaas: bKash, Nagad, Rocket, Upay and bank transfer.
- Minimum deposit amount: ৳500 (for all methods).
- Deposited funds will be credited to the account after verification.
- Deposits from third-party accounts are strictly prohibited.
- If the information provided at the time of deposit is incorrect, the transaction may be cancelled.
4.2 Withdrawals
Withdrawal requests are generally processed within 15 minutes to 2 hours.
- Minimum withdrawal amount: ৳500.
- KYC verification must be completed before a withdrawal can be processed.
- Withdrawals can only be made using the same method that was used to deposit.
- The wagering requirement must be met before funds received from a bonus can be withdrawn.
- zbaas reserves the right to hold and investigate any withdrawal in the case of a suspicious transaction.
4.3 Currency
All transactions on zbaas are conducted in Bangladeshi Taka (BDT / ৳).
Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳10,000. The following conditions must be met to receive this bonus:
- The account must be fully verified to receive the bonus.
- A 15x wagering requirement must be met before the bonus funds can be withdrawn.
- The welcome bonus can only be received once.
- The first deposit must be at least ৳500 to qualify for the bonus.
5.2 VIP Program
zbaas has a four-tier VIP program for regular players:
- Bronze: Weekly cashback of up to 0.4%.
- Silver: Weekly cashback of up to 0.8%.
- Gold: Weekly cashback of up to 1.1%.
- Platinum: Weekly cashback of up to 1.5%.
Advancement to a VIP tier depends on the player's overall activity and participation. zbaas reserves the right to reassess any player's VIP tier at any time.
5.3 General Bonus Terms
- Each bonus offer will have its own specific validity period and conditions.
- If evidence of bonus abuse is found, the bonus and any associated winnings will be cancelled.
- Claiming bonuses using multiple accounts is strictly prohibited.
- zbaas reserves the right to modify, suspend or cancel any promotion at any time.
Gaming Rules
6.1 Fair Gaming
zbaas is committed to ensuring a fair and transparent gaming environment. All games are operated using impartial Random Number Generator (RNG) technology.
6.2 Prohibited Activities
Any of the following activities are strictly prohibited and may result in account cancellation:
- Any form of fraud, theft or deceptive conduct.
- Using any software, bots, automated systems or artificial intelligence to gain an unfair advantage.
- Exploiting game vulnerabilities or errors.
- Colluding with other players to manipulate a game.
- Using the platform for money laundering or transactions involving illegal funds.
6.3 Technical Issues
If a technical error causes the outcome of any game to become unclear, zbaas reserves the right to void the bets on that game and return the deposited funds. In matters of claims arising from technical issues, the decision of zbaas is final.
Security and Privacy
7.1 Data Protection
zbaas uses SSL encryption technology to protect users' personal information. To learn more about how we collect and use data, please read our Privacy Policy.
7.2 Account Security
- Keep your account login details (username and password) completely confidential.
- If you suspect any unauthorised access to your account, notify our support team immediately.
- zbaas will never ask for your password.
- Use a strong password and change it regularly.
7.3 Disclosure of Information
zbaas will not disclose any user's personal information to any third party except under legal obligation or at the direction of the authorities. However, limited information may be shared with trusted partners for the purpose of improving services, in which case they are required to comply with our privacy policy.
Responsible Gaming
zbaas believes that gaming is for entertainment — it is not a source of income. We prioritise responsible gaming and are committed to ensuring the wellbeing of our players.
8.1 Self-Limitation Tools
Users can set the following limits for themselves:
- Daily, weekly or monthly deposit limits.
- Daily, weekly or monthly betting limits.
- Temporary or permanent self-exclusion.
- Taking a break for a set period of time.
8.2 Support
If you feel that gaming is having a negative impact on your life or family, please contact our 24/7 live chat support. To learn more about responsible gaming, visit our Responsible Gaming page.
Account Closure & Suspension
9.1 Closure by User
Any user may request to close their account at any time. Before closing an account, all pending bets must be settled and any remaining funds must be withdrawn.
9.2 Suspension or Cancellation by zbaas
zbaas may suspend or cancel an account at any time for the following reasons:
- Violation of any clause of these Terms and Conditions.
- Providing false or misleading information.
- Fraud, deception, or suspicious activity.
- Failure to complete KYC verification.
- Operating multiple accounts.
- Violation of age restrictions.
In the event of account cancellation, all associated bonuses and related winnings may be forfeited.
Limitation of Liability
zbaas will not be held responsible for the following:
- Missing a game or losing a bet due to internet disconnection or technical issues.
- Account loss due to user negligence or third-party fraud.
- Service disruption caused by natural disasters, cyberattacks, or other uncontrollable circumstances.
- Decisions or technical issues arising from third-party game providers.
In any situation, zbaas's maximum liability will be limited to the amount deposited by the user in the last 30 days.
Disclaimer: zbaas is an entertainment platform. There is a possibility of losing money through gaming. Never bet more than you can afford to lose.
Changes to Terms and Conditions
zbaas reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes:
- Users will be notified before the changes take effect.
- Notice may be given via email or through a notification on the platform.
- Continued use of the platform after any changes will be considered acceptance of the new Terms and Conditions.
The date of the most recent update to the Terms and Conditions will always be stated at the top of this page. You are advised to visit this page regularly.
Contact & Dispute Resolution
12.1 Complaint Process
For any complaint or dispute, please first contact our customer service team. We carefully review all complaints and aim to resolve them promptly.
12.2 Dispute Resolution
If a dispute cannot be resolved through our customer service, both parties will attempt to reach a resolution through discussion and mediation. zbaas's final decision will apply in all gaming disputes.
12.3 Contact Methods
To get in touch with us:
- Live Chat: Bengali support available 24 hours a day, 7 days a week.
- Email: [email protected]
We ensure that all communications are responded to in Bengali.